Refund policy
We want you to be confident ordering from Lost Sheep Co. If something isn’t right, contact us and we’ll work with you to resolve it.
30-Day Return Policy
You have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with original tags when applicable, and in its original packaging. Proof of purchase is also required.
To request a return, contact us at lostsheepcobrand@gmail.com with your order number and reason for the return.
If your return is approved, we will provide instructions for returning your item. Do not send an item to the Lost Sheep Co. business/contact address unless we specifically instruct you to do so. Returns sent without prior authorization may not be accepted.
Unless the item arrived damaged, defective, incorrect, or we otherwise agree to cover the cost, customers are responsible for return shipping costs. Original shipping charges are non-refundable except where required by law or when the return is due to an error on our part.
DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you received the wrong product, contact us as soon as possible at lostsheepcobrand@gmail.com.
Please include your order number and clear photographs of the item and packaging when applicable. We will evaluate the issue and, when approved, arrange an appropriate replacement, refund, or other resolution at no additional cost to you.
MADE-TO-ORDER & PERSONALIZED ITEMS
Certain Lost Sheep Co. products may be produced specifically after an order is placed. Personalized or custom-made products generally cannot be returned because of buyer preference, sizing choice, or change of mind unless the product arrives damaged, defective, incorrect, or applicable law requires otherwise.
Standard non-personalized apparel remains subject to the eligibility requirements of this return policy.
FINAL SALE ITEMS
Items clearly marked Final Sale are not eligible for return or exchange except when damaged, defective, incorrect, or otherwise required by applicable law.
Gift cards are non-returnable except where required by law.
EXCHANGES
If you need a different size or product, contact us first. When a return is approved, the fastest way to receive another item may be to return the original item and place a new order.
Because some Lost Sheep Co. products are produced on demand, availability of replacement sizes, colors, or designs cannot be guaranteed.
EUROPEAN UNION ORDERS
Where applicable, customers purchasing merchandise shipped into the European Union may have a legal right to cancel or withdraw from an eligible purchase within 14 days, subject to applicable consumer-protection laws and permitted exceptions.
Nothing in this policy is intended to limit consumer rights that cannot legally be waived.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your bank or card provider additional time to process and post the refund.
If more than 15 business days have passed since we notified you that your refund was approved and you still have not received it, contact us at lostsheepcobrand@gmail.com.
QUESTIONS
For questions about returns, exchanges, damaged products, or refunds, contact:
Lost Sheep Co.
lostsheepcobrand@gmail.com